Refund Policy Last update 1 year ago
SkillMonde.com – Freelancing Marketplace
For the Service based SkillMonde MarketPlace Platform:
Since the transaction is service-based, we have implemented based on mutually agreed terms and conditions between Buyers(client) and Sellers(Freelancers), this is a policy keeping in mind the mostly occurring business scenario however any exceptional case will be handled inline with laws and SkillMonde terms and conditions .
However, we are going to follow the below set of guidelines keeping in mind various factors as mentioned below:
BUYER/CLIENT CANCELS THE PROJECT
- As a first step, Buyer/Client has to approach Seller through our Chat feature on the website to discuss his/her intent to cancel the project citing the reasons. If Seller/Freelancer agrees for full or partial refund considering his time spent on the project from the time of confirmation till the time of cancellation, we will go by freelancer’s input on his consent of refund and cancellation of project and the amount.
- Seller does not accept cancellation of project, we will follow the below rules keeping in mind the interest of both the buyers and sellers:
Project duration | Project in Single Delivery Model | ||||
| Cancellation Request Time | Reasons of Cancellation | Payment Gateway Charges | Platform Charges | Seller Charges |
Upto 7/14/21 days | Within 24/48/72 hours of confirmation | No Questions asked | Applicable as charged by gateways | To be refunded 100% | To be refunded 100% |
| Project in Multi-Deliveries or Milestone Model | ||||
| Cancellation Request Time | Reasons of Cancellation | Payment Gateway Charges | Platform Charges | Seller Charges |
Upto 7/14/21 days | Within 24/48/72 hours of confirmation | No Questions asked | Applicable as charged by gateways | To be refunded 100% | Want to cancel due to other reasons |
Any duration | After 1 or more delivery | Quality Issues/Scope/Freelancer Skill-misalignment | Applicable as charged by gateways | Platform fee to be charged based on pro-rata basis. For e.g., Project worth INR1000 with four deliverables, a total of 25% of platform shall be deducted. | Amount due to freelancer based on the delivered work on pro-rata basis, to be deducted from Buyer's refund value. We highly recommend buyers/clients to provide one fair chance to revise the deliverable. |
Any duration | After 1 or more delivery | Seller is not working or responding or have delayed the project and if it is not expected by Buyer. The buffer of 48 hours from the time of commitment is allowed. | Applicable as charged by gateways | Platform fee to be charged based on pro-rata basis. For e.g., Project worth INR1000 with four deliverables, a total of 25% of platform shall be deducted. | No payment is due to freelancer in such cases |
Note: Once the case is justified and refund is approved, It may take upto 7 business days to receive the credit.
SELLER/FREELANCER CANCELS THE PROJECT
- As a first step, Seller/Freelancer has to approach Buyer/Client through our Chat feature on the website to discuss his/her intent to cancel the project citing the reasons. If Buyer agrees for full or partial refund considering his time spent on the project from the time of confirmation till the time of cancellation, we will go by freelancer’s input on his consent of refund and cancellation of project and the amount.
- If Buyer does not accept cancellation of project, we will follow the below rules keeping in mind the interest of both the buyers and sellers:
Project duration | Project in Single Delivery Model | ||||
| Cancellation Request Time | Reasons of Cancellation | Penalty Charges | Platform Fee | Buyer's Charges |
Upto 7/14/21 days | Within 24/48/72 hours of confirmation | to be submitted to buyer and platform[G1] support id. At the second such instance, the freelancer id shall be disabled | Penalty Charges of RS. 1000 shall be applied to Seller wallet credits | Not Applicable | Full Refund to Buyer minus Payment Gateway Charges |
| Project in Multi-Deliveries or Milestone Model | ||||
| Cancellation Request Time | Reasons of Cancellation | Penalty Charges | Platform Charges | Buyer's Charges |
Upto 7/14/21 days | Within 24/48/72 hours of confirmation | to be submitted to buyer and platform[G2] support id. At the second such instance, the freelancer id shall be disabled | Penalty Charges of RS. 1000 shall be applied to Seller wallet credits | Not Applicable | Full Refund to Buyer minus Payment Gateway Charges |
Any duration | After 1 or more delivery | Unable to continue project due to any reasons or quality issues or unable to deliver as per requirements | Penalty Charges of RS. 1000 shall be applied to Seller wallet credits | Platform Commission Fee to be charged based on pro-rata basis. For e.g., Project worth INR1000 with four deliverables, a total of 25% of platform shall be deducted. | Amount charged from buyer to be refunded. Seller has to reach out to buyer through chat feature and inform his/her decision to cancel with the reason. If buyer agrees to adjust the amount based on pro-rata, then we will credit the amount to freelancer. Otherwise full refund to buyer and Seller do get any amount from this project. |
Any duration | After 1 or more delivery | Buyer is not responding for more than 7 days. | No Charge | Platform fee to be charged based on pro-rata basis. For e.g., Project worth INR1000 with four deliverables, a total of 25% of platform shall be deducted. | The amount already credited for the work delivered, shall vest with freelancer/seller. Balance project amount to be refunded to Buyer/Client. |
Note: Once the case is justified and refund is approved, It may take upto 7 business days to receive the credit.
