I am capable of serving as a catalyst for achieving organic growth through effective contributions. I possess over 21+ years of profound experience in Service Delivery Management, Client Relationship Management, ITIL Framework, Project Management, Stakeholder Engagement, Vendor Management, Process Improvement, SLA Management, Team Leadership, Quality Assurance, Incident/Change Management, Service Transition. I am associated with IBM India, Bangalore as a Service Delivery Leader The highlights mentioned below are indicative of the work that I have managed; my resume would showcase these in further detail. - Spearheaded OMS and WCS implementations for clients worldwide, spanning Australia, US, Mexico, and Canada. - Delivered revenue-critical projects surpassing $4M in executed project revenue. - Orchestrated seamless cross-functional collaboration, ensuring synergy and alignment throughout project cycles. - Extensively used Jira, Microsoft Project, Trello for managing the projects - I am a PMP certified professional An accomplished strategist and solution-oriented professional, I thrive in a challenging, fast-paced environment where my performance directly impacts the top line. In addition, I have excellent organizational leadership and decision-making skills that can make an immediate contribution to your company’s growth.